Support

We usually reply within 2 business days.

Common questions

How do I control my ship?

Drag anywhere on the screen to move. Your ship fires automatically. If you prefer a joystick, turn on the virtual joystick in Settings > Controls.

Is my progress saved online?

No. Your progress is saved on your device. If you uninstall the App or clear its data, your progress is erased, so it won't carry over to a new phone.

The ad didn't play or I didn't get my reward

Rewarded ads need an internet connection and sometimes none are available. Check your connection and try again in a moment. You only get the reward if you watch the ad to the end.

I bought something but it didn't unlock

Restart the App and check again. If it's still missing, email us with your purchase receipt (order number starting with "GPA." on Google Play). Refunds are handled by the store you bought from: see Google Play refunds or Apple refunds.

The game runs slowly on my phone

Switch on low quality mode in Settings. It reduces effects and render resolution so the game runs more smoothly.

Deleting your data

StarShooter doesn't use accounts, and we don't store your game data on our servers. Everything is kept on your device, so you can delete it yourself at any time:

• Android: Settings > Apps > StarShooter > Storage > Clear data, or uninstall the App.
• iOS: uninstall the App.

To control data used for advertising, reset or delete your advertising ID in your device settings, or visit Google My Ad Center. For any other data request, email info@mdakatech.com. See our Privacy Policy for details.